M&E Technical Supervisor

JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.

Team Leadership & Management

• Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements

• Conduct performance appraisals for direct reports and set clear individual objectives

• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support

• Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety

• Deliver monthly toolbox talks and safety awareness programs to keep workforce updated

System Operations & Technical Management

• Operate all facility systems competently and efficiently, making improvement recommendations

• Control all MEP assets and building systems operations in compliance with statutory regulations

• Monitor CAFM systems within SLA/KPI requirements

• Ensure technical and legislative updates are communicated and implemented by the engineering team

Compliance & Risk Management

• Conduct regular supervisory health and safety inspections and logbook audits

• Handle critical incident reporting, near-miss documentation, and after-action reviews

• Carry out site supervisory visits to ensure work quality meets required standards

• Review RAMS, competencies and permits sourced by the admin team

Client & Stakeholder Relations

• Serve as primary contact for engineering matters with site teams

• Attend and deliver weekly operations meetings in a professional manner

• Take ownership of client needs and maintain good customer communications

• Build stable relationships through proactive engagement

Performance Management & Reporting

• Prepare information for monthly engineering reports

• Ensure contract efficiently meets all SLA and KPI requirements

• Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations

Vendor & Supply Chain Management

• Ensure specialist vendor visits are properly prepared and approved by site management

• Review technical quotes before submission for approval

• Source quotes and organize works under Technical Manager threshold

• Manage critical spares inventory including stock registers and monthly audits

Emergency Response & Flexibility

• Participate in site escalation processes including on-call emergency response

• Work flexible schedules including extended/non-standard hours as needed

• Serve as first point of contact for helpdesk and allocation desk for resource/technical issues

• Provide written incident reports and prepare basis for remedial work quotes

Experience Background:

5-10 years' field experience in facilities or construction management

Progression from technical/supervisory roles into project management

Track record in high-end commercial, corporate, or events environments

Experience executing work with minimal disruption to premium operations

Key Attributes:

Autonomous delivery capability in pressured environments

Client-facing professionalism representing JLL's brand

Discretion in high-profile commercial settings

Ability to balance technical delivery with relationship management

Understanding of sophisticated client expectations