Service Advisor

As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships. 

Responsibilities:

Deliver exceptional customer experience aligned with Porsche Service Process

Communicate technical info effectively for upselling and meet departmental targets

Manage workshop repairs and provide regular customer updates

Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines

Assist showroom customers with bookings and accessory sales; manage overflow bookings

Confirm booking details with customers before appointments

Manage customer vehicles and key allocation on site

Prepare service invoices with technical explanations per manufacturer standards

Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager

Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Requirements

Minimum Attributes:

Full UK Drivers Licence

Dealership experience with an understanding of automotive systems and repair processes

Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes

Strong focus on meeting customer needs and ensuring satisfaction.

Worked in a fast-paced environment

Desirable Attributes:

Ability to clearly convey information to customers and team members

Confidence to upsell services and products when appropriate

Able to Contribute fully within the team, ensuring the right environment is maintained

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer:

Basic Salary of £36,000 per annum, plus an annual bonus up to 35%

Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.

33 days holiday, with extra days for long service

Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products

Life Assurance

DC Pension Scheme

Option of a VW Group Vehicle at a preferential leasing rate

Employee Assistance Program - support and advice on issues impacting your wellbeing

Dedicated mental health champions

Employee representative body - your voice at work

Centre:Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.