Account Manager
Job Description
We are seeking an enthusiastic and detail-oriented Business Development Executive to join our team in Crewe, United Kingdom. As a Business Development Executive in our Account Management team at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.
Oversee customer growth, training, and development of best practices to drive business value and return on investment
Analise and explore data from various CRM systems to understand the drivers behind customer account closures
Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
Identify and mitigate churn risks through proactive outreach campaigns
Recognize and capitalize on upsell opportunities when applicable
Collaborate with internal teams to ensure customer needs are met efficiently
What do we expect of you?
Proactive team player with innovative ideas to inspire client loyalty and adoption
Strong interpersonal skills and experience initiating and building positive relationships
Commercial acumen with good track record of similar roles responsibilities with significant commercial results
Strong organisational and time management skills with the ability to manage multiple projects simultaneously
Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What can you expect of us?
A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
We are seeking an enthusiastic and detail-oriented Business Development Executive to join our team in Crewe, United Kingdom. As a Business Development Executive in our Account Management team at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.
Oversee customer growth, training, and development of best practices to drive business value and return on investment
Analise and explore data from various CRM systems to understand the drivers behind customer account closures
Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
Identify and mitigate churn risks through proactive outreach campaigns
Recognize and capitalize on upsell opportunities when applicable
Collaborate with internal teams to ensure customer needs are met efficiently
What do we expect of you?
Proactive team player with innovative ideas to inspire client loyalty and adoption
Strong interpersonal skills and experience initiating and building positive relationships
Commercial acumen with good track record of similar roles responsibilities with significant commercial results
Strong organisational and time management skills with the ability to manage multiple projects simultaneously
Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What can you expect of us?
A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
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